Dear Savvy Senior: Are there any computer software products that you know of that will let me help my parents with their computer issues from afar? They are in their seventies and frequently call me with their computer questions and problems, but I live across town and don’t always have time to get in the car and drive over to help them. What’s available that can help us?
— Weary Son
Dear Weary: Helping an elder loved with their computer questions or problems over the phone can be frustrating and difficult. Fortunately, there are a number of resources available today that offer remote access software that can easily help you assist your parents with their computer issues from afar.
One of the best is TeamViewer, which is completely free to use and works with Windows and Macintosh computers.
To get started, you and your parents will need to go to TeamViewer.com and install their free software on each of your computers. How-to videos are available on their site to help with the installation.
Once installed — and with their permission — you will be able to access your parent’s computer right from your own computer wherever you are. Both machines must have broadband Internet for this to work.
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