Feedback from patrons has been positive, Bauman said. The self pickup makes it possible for people to reserve online and then, if they choose, use the automated checkout, making the entire process of checking out a book or other item self-service. And when they return the items they can use the self-return system, which is a conveyor belt that sorts the books and places them in a bin according to subject.
“Anytime you introduce a new procedure there is a period of adjustment, but the people we've talked to rave about it,” she said. “I've seen comments on Facebook and Twitter. And for the people who are accustomed to the interaction with our library staff, they can still have it.”
Self pickup is now available at all Metropolitan Library System locations except Del City and the extension libraries.