Some Oklahomans still await new health insurance cards

Many consumers, who had to find new insurance coverage this year, are experiencing delays in receiving new cards and policies.
by Paula Burkes Published: January 22, 2014
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A self-employed certified public accountant, Rhonda Howard is among 500 CPAs, attorneys and dentists across central and western Oklahoma who had to scramble for new health insurance last fall, after receiving notice that their policies would be canceled Dec. 31 because — effective Jan. 1 — the Affordable Care Act no longer allows Aetna to insure them as a group.

Howard said she enrolled her family in a new ACA-compliant Blue Cross/Blue Shield of Oklahoma (BCBSOK) plan in mid-November but, as of Tuesday, had yet to receive their new insurance cards or policy. When she went to fill a prescription this month, she gave her pharmacist her identification but he couldn't pull up anything, Howard said.

She paid about $15 more than she has in the past for the meds and is still waiting on her proof of insurance.

Blue Cross/Blue Shield of Oklahoma spokeswoman Ashley Hudgeons said about 90 percent of enrollees with Jan. 1 effective dates have been billed and received notices that their insurance cards have been mailed.

“For others, we will continue to do everything we can to ensure that people in Oklahoma can get the help and coverage they need,” Hudgeons said. Blue Cross, she said, has reassigned and trained personnel to help field the influx of calls to its customer call centers, and extended call center hours to include Saturdays.

Hudgeons said it takes five to 10 business days to process applications, but if Oklahomans, like Howard, applied weeks ago and still haven't heard anything, they — if they applied with BCBSOK online — should call (866) 520-2507. Or, if they applied through the federally run health insurance marketplace, they should call (800) 318-2596, Hudgeons said.

‘A lot of moving pieces'

It's not just Blue Cross and Blue Shield that's having the delayed insurance cards problem but all carriers, said Jennifer Beale of Beale Professional Services, which managed the former group plan for individuals and small groups of the Oklahoma Bar Association, the Oklahoma Society of Certified Public Accountants and the Oklahoma Dental Association.

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by Paula Burkes
Reporter
A 1981 journalism graduate of Oklahoma State University, Paula Burkes has more than 30 years experience writing and editing award-winning material for newspapers and healthcare, educational and telecommunications institutions in Tulsa, Oklahoma...
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By the numbers

As of Dec. 31, the new federally run health insurance marketplace in Oklahoma has processed 32,908 applications, covering 51,623 individuals. Of the 14,999 people who selected a marketplace plan, 72 percent received financial assistance. Another 6,476 were found eligible for Medicaid.

SOURCE: The Oklahoma Primary Care Association

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