The 'heart' of Macy's cosmetics counter retires

Inell Quimby, 88, has worked for John A. Brown, Dillard's, Rothschild's and Foley's.
by Jennifer Palmer Published: October 4, 2012
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Wearing her favorite shade of lipstick (Ginger Flower), Inell Quimby, 88, was still trying to sell Clinique cosmetics during her retirement party.

Reminding her loyal customers of promotions and recommending new products is second nature to Quimby, who has worked for various department stores at Penn Square Mall since 1965. Her daughter believes Quimby has worked for the mall longer than anyone else, but mall management doesn't keep records for that.

Quimby didn't want to retire. Recovering from surgery on a broken hip, her daughters finally convinced her to hang up the trademark white lab coat worn by all Clinique salespeople. She hasn't worked since November but, because she believed she would go back to work, didn't officially retire until last week.

“I just couldn't quit,” Quimby said.

Customers ask for her by name at the Macy's cosmetics counter.

Often, they are so loyal, they won't buy from anyone else, said Rhonda Brainard, sales manager for cosmetics and fragrances.


by Jennifer Palmer
Investigative Reporter
Jennifer Palmer joined The Oklahoman staff in 2008 and, after five years on the business desk, is now digging deeper through investigative work. She's been recognized with awards in public service reporting and personal column writing. Prior to...
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