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Think value when developing résumé

By Samantha Nolan Modified: June 26, 2013 at 7:10 am •  Published: June 26, 2013

Baby Boomer prepares for layoff


Dear Sam: I have more than 25 years of experience in various customer/ guest service capacities. Although I stepped away from it for a couple of years, I realize how much I truly miss the interaction and the experience of helping people.


I have just been informed that I will be laid off from my present position in a few months. I'd very much like to return to the customer/guest services environment, but I don't want to give away my age (I'm over 50, but I don't look like it – LOL!) and I feel the format of my present résumé will bore a hiring manager to death!


Could you look at my résumé and provide some feedback? – S.H.


Dear S.H.: I am so sorry to hear about your impending layoff. In navigating those ever-so-important first steps leading up to or immediately following a layoff, figuring out what you want to do is so important.


Allow me to paint a picture of your résumé  for readers. You open with your qualifications which is essentially a very brief overview of your administrative, technical, and soft skills. You move onto your education which contains your high school diploma (should never be on a résumé unless the candidate is extremely entry-level) and two college experiences without any listing of what was completed. Employment follows with each position being described with a paragraph of information. Your employment section spills to page two of your résumé with some additional positions being presented without descriptions of your roles. Your résumé ends with a brief listing of training programs completed.

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