UPDATE: Cox Communications residential customers without email service

Cox Communications company officials said they have restored email service to about 55 percent of their customers by 10 p.m. Sunday.
BY BRYAN DEAN bdean@opubco.com Modified: December 16, 2012 at 11:42 pm •  Published: December 16, 2012
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Thousands of Cox Communications customers across Oklahoma were without email Sunday because of an outage, company officials said.

The email storage platform that supports residential customers failed sometime Friday evening, causing all residential customers in the state to lose access to their incoming email, spokeswoman Kristin Peck said.

Peck could not give an estimated time for when the outage would be fully resolved, but said by 10 p.m. about 55 percent of customers had their service restored.

One customer, Greg Silver, of Oklahoma City, said he hasn't had Cox email since Friday.

“Email is such an integral part of people's lives now that being without it for several days is devastating,” he said in an email sent to NewsOK.com through a different account.

Tim Larson, of Oklahoma City, also reported the problem to NewsOK. He said, “Cox Webmail has now been down for almost two days. Luckily I'm on Yahoo!”



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