ATLANTA (AP) — UPS is willing to sacrifice some short-term profits to avoid a repeat of its failure last Christmas to deliver all packages on time.
The big Atlanta-based shipping company said it will spend $175 million on improvements that include beefed-up operations on the day after Thanksgiving, more sorting facilities and sped-up deployment of software designed to help drivers find the quickest route to a destination.
UPS was caught by surprise during last year's holiday season by a big increase in online shopping and a crush of last-minute orders by shoppers who jumped on offers of free shipping. The company hired extra workers to handle the rush, but some gifts still arrived late.
Reflecting the boost to spending, UPS lowered its full-year outlook for adjusted earnings to $4.90 to $5 a share. It previously expected to earn around $5.05 a share. UPS also reported quarterly earnings that fell short of Wall Street estimates, although revenue was greater than expected.
Shares fell $3.12, or 3 percent, to $99.54 in morning trading.
David Abney, the company's chief operation officer and incoming CEO, said UPS is working with suppliers on a joint demand forecast and adding 50 new sorting facilities in existing buildings, increasing capacity by 5 percent. UPS has traditionally operated a limited service on the day after Thanksgiving, a giant shopping day known as Black Friday. This year, it will move to a full schedule. Abney said that will cost UPS more money but the change will pay for itself in the long run.
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