Dear Tom & Ray:
Can this be true, or are my wife and I just gullible? Our dealer claims that we need to add "urea" to our BlueTec 350 Mercedes engine. With 21,000 miles on the car, we have spent almost $200 with the dealer to add this "urea." Why? What is its purpose? Are we being taken for the ultimate luxury-car ride, or is this a legitimate cost? -- Dan
TOM: Doesn't urine have urea in it?
RAY: Yes, but only at about 1/10th of the concentration the car requires. So you can't recommend that Dan simply pee into the tank.
TOM: OK, I'm crossing that off my list, then.
RAY: Urea refills are a legitimate expense for this particular car, Dan. And shame on the salesman for not disclosing this to you when you bought the car. It's an added cost and inconvenience of ownership that you had a right to know about. It's like selling someone a dog, and neglecting to mention that you have to feed it every day.
TOM: Here's why you have to add urea to this car: In order to get diesel engines -- which burn dirtier than gasoline engines -- to meet new emissions standards in the United States, Mercedes (like all diesel-engine manufacturers) had to add some kind of system to scrub more nitrous oxides out of the exhaust.
RAY: The system Mercedes chose is a urea-based system. When the urea is injected into the hot exhaust, it releases ammonia, which helps break down about 80 percent of the harmful nitrous oxides.
TOM: The problem is, you need a constant supply of urea. In order to keep car owners from simply letting the urea bottle run dry and forgetting about it, the EPA required that the car stop running if it runs out of urea. So you have no choice, Dan.
RAY: Mercedes says that a 7.5-gallon supply should cover about 12,000 miles of driving. So it suggests that you get the urea tank refilled every 10,000 miles, when you bring your Mercedes in for its regular oil, filter and wallet service.