SAN FRANCISCO (AP) — About 3,000 Verizon Wireless workers will have to transfer to different offices or find new jobs as part of a shake-up that will close five of the company's customer call centers.
The changes announced Wednesday affect Verizon offices in California, Connecticut, Georgia, Maryland and Pennsylvania.
Verizon is closing customer service centers in some of those states and changing the types of jobs located in other states, said company spokesman Paul Macchia.
The upheaval imperils the current jobs of about 4 percent of the 73,000 people who work for Verizon, the largest U.S. wireless carrier. Workers who don't want to move or can't find different jobs within Verizon will receive severance packages, Macchia said.
Verizon is making the changes amid signs that competition is heating up in the wireless market. Rivals AT&T Inc., Sprint Corp. and T-Mobile US Inc. all have been rolling out less-expensive subscription plans in an attempt to lure away each other's customers. But Macchia said the reorganization wasn't spurred by anything Verizon's competition has been doing.