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Vermont, Hewlett-Packard agree to dissolve deal

Published on NewsOK Modified: December 5, 2012 at 4:41 pm •  Published: December 5, 2012

Ide, who became commissioner in 2009 as the project was already under way, said he does not plan to shop for a new vendor immediately.

"I'm going to be working with my crew here to keep our existing system working and running," he said. Ide said that states from Rhode Island to Arizona had experienced similar problems, and that he wants to wait to see another state making a successful systems upgrade that Vermont may be able to replicate.

After another state is successful, "Then perhaps I'd have the time and energy to go across the street and ask for money" from the Legislature to start the process anew. He added, "My people need a break. It's been incredibly discouraging for our people who were working on this project."

While the struggle has caused internal difficulties, Ide said he did not believe customer service at the DMV had suffered. The DMV's current system has not been out of service a single day since he got there in 2009, Ide said.