As for Wal-Mart.com's U.S. business, which sells more than 2 million items — including products it sells through other retailers like ebags.com — the company plans to expand the number of items. It didn't disclose by how much.
With the test of the new lockers, Wal-Mart is catering to shoppers who want to be left alone when they buy. Joel Anderson, president and CEO of walmart.com's U.S. division, says that 75 percent of its shoppers want to buy interrupted.
The new tests with lockers work like this: once shoppers buy the product online, they're emailed a password. They then can go to the store to pick up the items that are stored in the locker. Anderson says that lockers will vary in size, and the company is still figuring out where to locate them.
The service is an evolution of another shopping option called "site to store" launched in 2007 where shoppers can order online and then pick up the items at a special counter within two weeks. The company has also been testing an option where shoppers can pick up their purchases they bought online at select FedEx locations.
"The customer is in charge," Anderson. "The customer wants to control their own environment."