Doug Tippens spent part of his Saturday morning on the phone trying to track down some of the decorations for his niece's wedding that evening.
The bride and groom ordered life-size pictures of themselves for their guests to take pictures with at the wedding.
Tippens' niece paid extra to have the props delivered by Thursday, but they arrived Monday instead.
“They probably won't have any other need for those cutouts for the rest of their lives,” Tippens said.
The wedding went on without the posters.
“It was a great event, but obviously they were disappointed they didn't have that there,” Tippens said. “It's frustrating, but I can only imagine how much volume they're having to deal with now.”
UPS's Sperling said customers who have been affected by the delays should contact customer service.
Refunds or price reductions will be handled on a case-by-case basis, he said.