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Your Business Coach: Create 'performance slack' to help efficiency

J. Bob Jones: Slack in a schedule helps a project team minimize the impact of tasks or activities lasting longer than planned. It is a well-established and accepted approach to managing scheduling risk.
BY J. BOB JONES Published: August 26, 2012

3. Eliminate “zero defect” atmosphere. The greatest barrier to creating a solid organization is a leadership team that establishes an atmosphere where people are scared to fail. I was once told that the best organizations are those that do everything well, not those that are great in some areas and marginal in others. Therefore leaders and managers need to establish realistic acceptable bands of performance.

Any successful organization is going to have times when it is not the most effective or efficient. The key is to creating performance slack for your organization and your people.

Your Business Coach is a regular column produced by The Persimmon Group, an Oklahoma-based consulting firm that offers practical, results-oriented advice for business professionals of all disciplines and business owners across industries. This week's column is by TPG Consultant J. Bob Jones. He can be reached at