The Too-Late Apology: “I realize now that what I did was wrong.” An expression of regret that often comes days, months or years too late.
The Bully Apology: “Sorry to dump this report on you at 5 p.m.” Entirely insincere, tendered only to manipulate the recipient into some action or to serve as a band-aid on bad behavior.
Both Pausch and Bernstein believed an insincere apology is insulting while a sincere apology can strengthen relationships and heal wounds.
So what is a good apology?
I'm sorry. It was my fault. What can I do to make it right?
Charlotte Lankard is a licensed marriage and family therapist in private practice. Contact her at firstname.lastname@example.org.